FAQ - Frequently Asked Questions

Welcome to Stayrai's FAQ page, your go-to resource for answers to all your questions about our innovative aquarium controller. At Stayrai, we're passionate about revolutionizing aquarium maintenance to make it effortless for both fish enthusiasts and their aquatic companions.

1. Stayrai Setup

How do I set up my Stayrai device?

Which operating system is supported by Stayrai's app, and where can I download it?

How do I configure the Stayrai app and pair it with my device?

How do I connect my two add-on modules ORP and pH to Stayrai?


2. Technical Issues

What can I do if my Stayrai device encounters a technical issue?

How do I restart my Stayrai device?

What should I do if I get the notification in the Stayrai app that I have no internet connection?


What can I do if I get the error failed to connect to WiFi?


What should I do if I get a connection failed error when I hit connect during configuration of the Stayrai device?


What can I do if I don't see the stayrai-home wifi network?

What should I do if I don't see my smart relay listed in the Configure Smart Relays settings' page?

What can I do if I get the error filed to send firebase token in configurations?


What should I do if my Stayrai device stopped syncing for some time?


What can I do if the Stayrai app shows 85 for my temperature sensor(s) read?

3. Functionality and Operation

Can I use Stayrai with different sizes or types of aquariums?

How safe are Stayrai water changes for my fish?

What should I do if my Stayrai device detects a potential issue with my aquarium?

Can Stayrai be used while I'm away on vacation?

Does Stayrai require an internet connection to function?

4. Maintenance and Support

How often does my Stayrai device need maintenance?

How do I update the firmware on my Stayrai device?

How can I contact Stayrai's support?

Do you have further questions? Contact us!

If you can't find the answer you're looking for or require further support, don't hesitate to reach out. Contact us via our contact form or through email at hello@stayrai.com. Our dedicated team is here to quickly assist you every step of the way.

Collaboration or retail requests

For collaboration inquiries or retail purchases, feel free to reach out to us directly via hello@stayrai.com. We're here to help meet your needs and explore potential partnerships.